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Terms and Conditions

Terms & Conditions – Mixologist Express LTD

1. Definitions

  • “Company” means Mixologist Express LTD, including its employees, contractors, and representatives.
  • “Client” refers to the individual or organisation making the booking.
  • “Event” means the occasion for which services are provided.
  • “Booking Period” includes delivery, setup, service, and pack-down.
  • “Deposit” means the upfront payment required to confirm a booking.

2. Acceptance of Terms

By confirming a booking (verbally or in writing), the Client agrees to these Terms & Conditions in full. These terms take precedence over any other unless agreed in writing by the Company.

3. Quotations & Pricing

  • All quotations are valid for 7 days unless otherwise stated.
  • Prices are based on the information provided at the time of quoting.
  • The Company reserves the right to revise pricing if event details change (e.g. location, guest numbers, timings, access conditions).

4. Booking Confirmation & Deposit

  • A booking is not secured until the required deposit has been received.
  • Deposits are non-refundable.
  • Availability is strictly on a first-confirmed basis.

5. Payment Terms

  • The remaining balance must be paid no later than 7 days prior to the Event.
  • Bookings made within 7 days require full payment upfront.
  • Late payments may result in cancellation or refusal of service.
  • The Company reserves the right to charge interest and recovery costs on overdue payments in accordance with UK law.

6. Instalment Payments

Where instalment plans are agreed:

  • All payments must be completed by the agreed schedule.
  • Missed payments may result in cancellation without refund.

7. Cancellations & Rescheduling

  • Deposits are non-refundable.
  • Cancellations:
    • More than 30 days before the Event: partial refund may be considered at the Company’s discretion.
    • Within 30 days: no refund.
  • Date changes are subject to availability and may incur additional costs.

8. Incorrect Booking Information

The Client is responsible for ensuring all booking details are correct.
The Company is not liable for issues arising from incorrect or incomplete information provided by the Client.

9. Venue Access & Requirements

  • The Client must ensure suitable access for delivery and setup.
  • Any restrictions (stairs, lifts, limited access, time restrictions) must be disclosed in advance.
  • Additional charges may apply if access is more difficult than initially stated.

10. Parking & Logistics

  • The Client is responsible for arranging suitable parking or loading access.
  • Any fines, penalties, or additional costs incurred due to lack of access will be charged to the Client.
  • Waiting time due to delays may incur additional fees.

11. Client Responsibilities

The Client must:

  • Provide a safe and suitable working environment.
  • Ensure appropriate space, shelter (if outdoors), and access to power where required.
  • Ensure compliance with venue rules and legal requirements.

12. Equipment, Loss & Damage

  • All equipment remains the property of the Company.
  • The Client is responsible for any loss, theft, or damage during the Booking Period.
  • Breakages will be charged at replacement cost.
  • The Company reserves the right to remove equipment if misuse or unsafe conditions occur.

13. Cleaning & Waste

  • The Company will maintain a clean working area during service.
  • The Client is responsible for final waste disposal unless otherwise agreed.
  • Excessive cleaning requirements may result in additional charges.

14. Packages & Service Scope

  • Packages vary in content and inclusions.
  • Promotional materials may show upgrades not included in standard packages.
  • It is the Client’s responsibility to ensure the selected package meets their needs.

15. Special Requests

  • Any bespoke requirements must be agreed in advance.
  • Additional costs may apply for premium products, custom branding, or extended service.

16. Staffing

  • Staffing levels are determined based on event size and service requirements.
  • Additional staff may be required for larger or higher-demand events at extra cost.

17. Licensing Responsibility

  • For events involving alcohol, the Client is responsible for ensuring all required licences and permissions are in place unless explicitly agreed otherwise.

18. Third-Party Bookings

  • Where the booking is made through a third party (e.g. agency, planner), the contracting party remains responsible for all payments and obligations.
  • The Company is not responsible for agreements made between the Client and third parties.

19. Deliveries & Remote Services

  • For delivered items (e.g. cocktail kits), risk transfers to the Client upon delivery.
  • The Company is not liable for delays caused by couriers or third parties.

20. Equipment Malfunction

  • The Company takes reasonable steps to ensure all equipment is in working order.
  • In the event of failure, the Company will attempt to resolve the issue promptly but cannot guarantee immediate replacement.

21. Right to Remedy

If the Client is dissatisfied with any part of the service, they must notify the Company immediately during the Event.

The Company must be given a fair and reasonable opportunity to assess and resolve the issue on-site. This may include adjusting the service, replacing staff, or implementing corrective measures.

Failure to raise concerns during the Event and allow the Company the opportunity to remedy the issue at the time may limit or invalidate any subsequent claims.

22. Complaints Procedure

  • Any formal complaints must be submitted in writing within 48 hours of the Event.
  • Complaints raised after this period may not be considered.

23. Unfair Reviews, Defamation & Blackmail

  • The Company welcomes honest and fair feedback.
  • The Client agrees not to make or publish false, misleading, or defamatory statements about the Company.
  • Any attempt to use threats of negative reviews, reputational harm, or public complaints to obtain refunds, discounts, or compensation will be treated as review blackmail and may be pursued legally.

24. No-Show / Non-Access

  • If the Company is unable to perform services due to lack of access, incorrect information, or the Client’s failure to provide required conditions, the booking will be treated as fulfilled and no refund will be issued.

25. Package Usage & Rollover

  • Unused portions of service or consumables are non-refundable.
  • Any rollover or extension of services must be agreed in advance.

26. Refusal of Service

The Company reserves the right to:

  • Refuse or cease service if staff are subjected to unsafe, abusive, or inappropriate behaviour.
  • Withdraw services if health and safety risks arise.

No refunds will be provided in such cases.

27. Right to Cancel

The Company reserves the right to cancel or amend bookings in exceptional circumstances, including:

  • Unsafe working conditions
  • Venue unsuitability
  • Failure to comply with agreed terms

28. Force Majeure

The Company shall not be held liable for failure to perform due to circumstances beyond its control, including but not limited to extreme weather, transport disruption, or government restrictions.

29. Limitation of Liability

  • The Company’s liability is limited to the total value of the booking.
  • The Company is not liable for indirect or consequential losses, including loss of business or reputation.

30. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to UK jurisdiction.

31. Amendments

The Company reserves the right to update these Terms & Conditions at any time. The latest version will apply to all new bookings.